A few years ago we released the very first iteration of what we now call the BuySellAds Messaging Platform. It was a somewhat closed system that allowed advertisers to connect with publishers through the BuySellAds interface. Conversations had to be initiated by advertisers and connection requests accepted by publishers before messages could be exchanged between the two parties.
This system could stand to be improved, which is exactly what we have been working on for the last few weeks. Our goals for this revision are to open up lines of communication between publishers and advertisers, allow for more transparency, and make building business relationships easier.
The new version is now live!
Once you login to your BuySellAds account, you will notice a “conversation” icon in the top right of the red menu bar:
Clicking this icon will take you to your inbox – which works pretty much like your email inbox. You can read and reply to messages, archive them, or mark them as “abuse.” In the event you receive a message that you feel should have been directed at the BuySellAds support team, simply hit the “forward to support” button and we’ll take it from there.
From your inbox you will also be able to access your contact list where you can connect with anyone you have done business with in the past via the BuySellAds website. Publishers and advertisers are labelled as such so you can easily identify who you have purchased ads from and who you’ve sold ad space to.
When you visit your performance reports and ad detail pages in your BuySellAds dashboard, you will also notice a new “Contact” button next to the publisher or advertiser’s name. Clicking this button will open up a modal window. By default, you will be presented with a support form. Simply fill this out and someone from our support team will look into the issue.
Inside that same window, you also have the option to contact the publisher or advertiser directly, and those conversations will be displayed in your inbox.
Please keep in mind that issues regarding statistical information, creatives, charges, fees and similar should be brought up with the BuySellAds support team, and not directly with other publishers and advertisers. We don’t allow random connections between users. You can only send and receive messages from users with whom you have already bought or sold ads.
If you would like to read more about the Messaging Platform, we have a complete knowledge base article that should answer many of your questions.
With all that said, we would love for you to share your thoughts on this messaging platform. Have you used it? Please feel free to share your thoughts in the comments below, or email us directly and privately with your feedback.